MOST COMMON QUESTIONS
WHERE IS MY PACKAGE?
Once your order has been shipped, you will receive a tracking number via email.
Please allow 3–5 business days for tracking updates to appear in the carrier system.
HAS MY ORDER BEEN PLACED?
After placing your order, you will receive an order confirmation email.
If you do not receive it, please check your spam folder or contact us.
HOW DO I MAKE A CLAIM ON A PRODUCT?
If your item is defective, damaged, or incorrect, please contact us within 7 days of receiving your order.
Include your order number and clear photos of the issue.
MY ORDER
WHY CAN'T I CHECK OUT IF THE ORDER VALUE IS LESS THAN THE MINIMUM AMOUNT?
Some payment providers may require a minimum order value to complete checkout. Please ensure your cart meets the required amount before placing an order.
HAS MY ORDER BEEN PLACED?
Once your payment is successful, your order is confirmed immediately. You will receive an email confirmation with your order details.
I CANNOT ORDER OR FIND A PRODUCT - WHAT DOES THIS MEAN?
If a product is unavailable or cannot be added to cart, it may be out of stock or temporarily disabled. Please try again later or contact support.
CAN I CANCEL MY ORDER?
Orders can only be canceled within 12 hours of purchase. After this time, the order is processed and cannot be changed or canceled.
CAN I ADD A PRODUCT TO AN ORDER?
If your order has not been processed yet, please contact us as soon as possible. We will try to assist you if the order is still editable.
CAN I ORDER BY PHONE OR EMAIL?
No. All orders must be placed directly through our website for secure processing.
DELIVERY
WHAT HAPPENS IF MY ORDER IS DELAYED?
Delivery delays may occur due to shipping carriers, customs, or high demand periods. If your order is significantly delayed, please contact us.
WHEN WILL MY ORDER BE SENT?
Orders are processed within 2–5 business days before shipment.
WHERE IS MY PACKAGE?
Once shipped, you can track your package using the tracking link sent to your email.
WHAT IF I HAVE NOT RECEIVED MY ORDER?
If your order has not arrived within the estimated delivery time, please contact our support team for assistance.
PAYMENT
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept major payment methods including credit/debit cards and PayPal
WHERE IS MY INVOICE?
Your order confirmation email serves as your invoice. If you need another copy, please contact support.
I AM HAVING AN ISSUE WITH PAYING AT CHECKOUT
If you experience payment issues, please try another browser, device, or payment method. You may also contact your payment provider.
CAMPAIGNS & OFFERS
HOW LONG ARE PROMOTIONS/OFFERS VALID?
Promotions are valid for a limited time only and may be changed or removed without notice.
HOW DO I USE A DISCOUNT CODE?
Enter your discount code at checkout in the “Coupon Code” field and click apply before completing your order.